★ ★ ★ ★ ★
I own a local company. Unfortunately one of my employees leaked a small amount of engine oil on a clients brand new lounge. The client was agitated as they rightly should be. I called Jason and the team at Big West to save my butt. They got out the same day and this morning when I go into the office, this is the email I received:
I just knew I had linked up with a great company once I began working with (your company) back in 2016.
(Your company) truly shined today with immediate feedback and action to an issue I raised. So many other companies could benefit from how your team dealt with a client issue.
Thank you so much for everything that happened today. We are more than satisfied with how Big West Cleaners dealt with our issue.
p.s. My wife loved the Big West that you sent out….thank you for that.”
Thank you Big West for saving my tail yesterday!